Optimizing Your Phone Experience to Boost New Patient Appointments
Competition in local healthcare markets has reached an all-time high — with no shortage of options, patients who experience undue friction during their path to treatment typically don't stick around long. As the first live interaction with your medical brand, a patient's experience when they call can often be the deciding factor between you and another provider.
Download our guide to phone optimization and learn how to:
- Properly structure your interactive voice response (IVR) system
- Train your reception staff to keep patients on the line and generate more new appointments
- Optimize your digital presence to maximize your rate of conversion and ultimately, your ROI
Without a well-thought out phone strategy, your advertising dollars may be going to waste. The simple, actionable steps laid out in this guide will help ensure you maximize your marketing ROI.
In their (MD Connect's) first full month, I verified they drove 19 new patient appointments and they are quickly scaling to get me to full capacity.
Recovery Works Northwest, Portland, Oregon